Terms and Conditions

BEFORE using any of our services, please read all of this agreement carefully. By accessing any areas of this site, users agree to be legally bound without limitation, qualification, or change and to abide by these terms and conditions, which will constitute our agreement. You should also read our Privacy Policy which governs your use of this website and is referenced in this agreement. If at any time you do not agree with any part of this agreement, you must discontinue use of this site. We reserve the right, in its sole discretion, to amend, modify, or alter this agreement at any time by posting the amended terms on this site. We recommend that you review these terms and conditions periodically. The amended terms shall be effective from and after the date that they are posted on the site. Additional terms may apply when you book our services. 

1.General conditions

1-1. We provide a day trip private and/or group walking guide tour in Japan.


1-2. Our tour uses public transportation.


1-3. We provide a Japanese/English speaking guide.


1-4. We do not assume liability for any injury, damage, death, loss, accident during the tour.


1-5. We do not accept responsibility for delay due to natural disaster, weather, terrorism or any sudden accident.


1-6. The tours which we provide might end earlier than expected due to natural disasters, extreme weather, terrorism or any sudden 

       accident. In this case, if the tour is ended before half of the tour has been completed, we will make a full refund of the tour fee.

       Excluding the transaction fee (10%).


1-7. Payment must be paid prior to the tour day.


1-8. You must provide true, accurate and complete information to us.

2. Cancellation,  Changes and No Show policy

2-1.Your cancellation notice should be sent by E-mail or using the form which is on our site ”Contact us” page.


2-2.After booking the tour you may cancel it up to 6 days prior to the tour, and we will refund you the tour fee excluding 10%

      of the transaction fee.


2-3.Within 5 days before the tour , our cancel charge is below.


      5 days before the tour day —-  20% of the tour fee

      4 days before the tour day —-  30% of the tour fee

      3 days before the tour day —-  40% of the tour fee

      2 days before the tour day —-  50% of the tour fee

      1 days before the tour day —- 100% of the tour fee

                  No shows             -— 100% of the tour fee


2-4.We define “day” is Japanese time 9:00am to 6:00pm (JST)


2-5.Refunds will be paid in the currency in which you paid, however we will refund first in Japanese (YEN) then exchange into

      your local currency. In this case we will not be responsible for any fluctuations in exchange rates which may cause a difference

      in your billing statement. 


2-6.If you want to change or reschedule your tour after booking, we will not accept your request. Please cancel your present booking,

      then re-book the tour that you wish.


2-7.If your booking is canceled by us, we will make a full refund of the tour fee.


3.Trademark and Copyright Notice

3-1. The material and content on this Site, including without limitation, the information, text, photographs, graphics, images, illustrations,

       designs, icons, trademarks, logos, and written content are owned by us.

Dated 22nd OCTOBER 2018

If you have any questions about our terms and conditions, feel free to ask us info@guide2japan.com